Privacy policy

TALALEKA SERVICES PTE LIMITED

Talaleka Services Pte Limited ("Talaleka", "we", "our", or "us") respects your privacy and
is committed to protecting your personal information. This Privacy Policy explains how
we collect, use, disclose, store, and protect information when you use our website,
mobile applications, and related services (collectively, the "Platform").

This Privacy Policy applies to:

 Talaleka Customer App

 Talai App

 Talai Pro App

 Talaleka Ride

 Talaleka Merchants

 www.talaleka.com

 Any future websites, mobile applications, and services operated by Talaleka
Services Pte Limited

By accessing or using our Platform, you agree to the collection and use of information in
accordance with this Privacy Policy.

1. Information We Collect

Information You Provide Directly

When creating an account, placing orders, booking services, becoming a merchant, or
registering as a service provider, we may collect:

 Full name

 Email address

 Phone number

 Physical address

 Delivery address

 Profile photo

 Date of birth

 Business information

 Merchant information

 Driver or service provider license information

 Government-issued identification (where required)

 Payment details

Location Information

To provide delivery, ride-sharing, and service booking functionality, we may collect:

 Precise GPS location

 Approximate location

 Pickup and drop-o locations

 Delivery destinations

 Route information

Location information may be collected while the app is active and, where permitted, in
the background during an active ride, delivery, or service request.

Device Information

We may collect:

 Device type

 Operating system

 Browser information

 Mobile network information

 Device identifiers

 IP address

 App version

 Crash reports and diagnostics

Payment Information

Payments may be processed by third-party payment providers. Talaleka does not store
complete credit card or banking information on its servers.

Payment providers may collect:

 Cardholder name

 Card details

 Transaction information

 Billing address

Communications

We may collect information when you:

 Contact customer support

 Submit feedback

 Participate in surveys

 Send messages through the Platform

 Communicate with merchants, drivers, or service providers

2. How We Use Your Information

We use information to:

 Create and manage user accounts

 Process orders and payments

 Facilitate deliveries and transportation services

 Match customers with service providers

 Verify identities

 Prevent fraud and unauthorized activities

 Improve our Platform and services

 Send service notifications

 Provide customer support

 Comply with legal obligations

 Resolve disputes

 Enforce our Terms of Service

3. Sharing of Information

We may share information with:

Service Providers

Third-party companies that assist us with:

 Payment processing

 Cloud hosting

 Customer support

 Analytics

 Communication services

 Identity verification

Merchants

When you place an order, merchants may receive:

 Name

 Contact details

 Order information

 Delivery information

Drivers and Delivery Partners

When you request transportation or delivery services, drivers may receive:

 Name

 Contact information

 Pickup and destination details

 Relevant order information

Service Professionals

When booking services through Talai or Talai Pro, service providers may receive:

 Name

 Contact details

 Service location

 Booking information

Legal Authorities

We may disclose information where required by law, court order, government request,
or to protect the rights, safety, and security of Talaleka and its users.

4. Cookies and Tracking Technologies

Our website and applications may use:

 Cookies

 Analytics tools

 Session tracking

 Device identifiers

These technologies help us:

 Improve user experience

 Analyze website performance

 Understand user behavior

 Improve security

You may disable cookies through your browser settings, although some services may
not function properly.

5. Data Retention

We retain personal information only for as long as necessary to:

 Provide services

 Meet legal obligations

 Resolve disputes

 Enforce agreements

 Maintain business records

When information is no longer required, it will be securely deleted or anonymized.

6. Data Security

Talaleka implements reasonable administrative, technical, and physical safeguards to
protect information against:

 Unauthorized access

 Loss

 Misuse

 Alteration

 Disclosure

While we strive to protect your information, no internet transmission or storage system
can be guaranteed to be 100% secure.

7. Your Rights

Depending on applicable laws, you may have the right to:

 Access your personal information

 Correct inaccurate information

 Request deletion of your information

 Withdraw consent

 Restrict processing

 Request data portability

 Object to certain uses of your information

Requests can be submitted using the contact details provided below.

8. Children's Privacy

Talaleka services are not intended for children under 18 years of age without parental or
guardian consent.

We do not knowingly collect personal information from children. If we become aware
that such information has been collected, we will take steps to delete it.

9. International Data Transfers

Your information may be processed and stored in countries outside Fiji, including cloud
hosting locations used by our service providers.

By using the Platform, you consent to such transfers and processing.

10. Marketing Communications

We may send:

 Promotional o ers

 Service announcements

 Platform updates

 Merchant promotions

You may opt out of marketing communications at any time through your account
settings or by following unsubscribe instructions.

11. Account Deletion

Users may request deletion of their account by:

 Using the in-app account deletion feature, or

 Contacting us directly.

Following verification, we will delete or anonymize personal information unless
retention is required for legal, regulatory, fraud prevention, taxation, or dispute
resolution purposes. Apple requires apps to provide users with a method to request
account deletion and explain data retention practices.

12. Third-Party Links

Our Platform may contain links to third-party websites and services.

Talaleka is not responsible for the privacy practices of third-party websites, merchants,
or service providers.

Users should review the privacy policies of those services separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on:

www.talaleka.com

Continued use of the Platform following updates constitutes acceptance of the revised
Privacy Policy.

14. Contact Us

Talaleka Services Pte Limited

Suva, Fiji

Privacy O icer: admin@talaleka.com

General Enquiries: info@talaleka.com

Website: www.talaleka.com

App Store & Google Play Compliance Notice

Talaleka collects only the information necessary to provide marketplace, delivery,
transportation, merchant, and professional service functionality. We do not sell
personal information to third parties. Any third-party service providers engaged by
Talaleka are required to maintain appropriate safeguards for user information. This
policy is designed to support Apple App Store and Google Play Store privacy disclosure
requirements.

This Privacy Policy should be reviewed by your Fiji legal advisor before publication to
ensure full compliance with Fiji laws and any jurisdictions where Talaleka operates.